Obviously it is situational meaning some. Richly deserve to reemed , BUT the wise leader uses Emotional Intelligence rather , than just crushing them . Actually Scotty and Marc are ON TARGET.
My motto has always been to GO HIGH rather than Low ...it takes incredible self control sometimes ( especially if you are a TYPE A like me ) but maturity , wisdom and staying within one''s self is POWERFUL psychologically . You retain power and do not lose it ( in otherwords you adv3rsary is giving up control ).
I always advised clients in these situations and in firing people too to
1 Speak lowly and slowly
2 tell them in absolutely ZEN LIKE control terms what they did and how you feel about it ..BUT do not go apeshit .
Be YODA Not Darth Vader Or as the guys said You can be firm , fair and not give in to base instincts . Remember YOUR other employees are watching and you are modeling behavior or culture you wish for YOUR business
Life ain't a dress rehearsal: Spread enthusiasm , avoid negative nuts.