Yeah... I'm trying to bite my tongue here, but I'm lacking self-control.
I'm not a huge customer, but I think I'm done with 22D. I've heard the response you got many, many times. And yeah, yeah, I understand their position of trying to stay in business, but frankly, that's shitty customer service. Many people had their boots ruined the first day skiing those bindings, and got the same answer you did, and in some accounts I read, 22D tried to blame it on someone mounting the flex plate on the top of the binding wrong. That's obviously not the case.
So all you 22D fanbois, flame away. But based on that, I wouldn't buy jack from them, even if they make the best NTN bindings or whatever. I'll stick with Voile for 75mm shit.
It is a flawed system that still manages to work in spite of itself. Sort of. You have a stiff, modern plastic ski boot with a binding norm invented in 1927, some anachronistic pin holes and a rubber sole from a hiking boot going in to fairly sophisticated contraption made of metal and plastic. What could go right?